Case Study: JAGADIRI achieves 5.3x higher cost efficiency with WIZ.AI Talkbots

JAGADIRI achieves 5.3x higher cost efficiency with WIZ Talkbots

JAGADIRI, an Indonesian insurance provider, faced significant challenges in contacting customers for timely premium reminders. The company struggled with low connection rates due to customers being busy and inconsistent experiences from human agents. They partnered with vendor WIZ.AI to implement the WIZ Talkbot system to automate these communications and achieve more consistent customer engagement.

The solution from WIZ.AI involved a phased implementation of their AI Talkbot for handling premium reminder calls. This resulted in a connected call rate increase from less than 10% to an average of 50% and made the process 5.3 times more cost-efficient. WIZ.AI's ongoing support and optimization further helped JAGADIRI expand the use of Talkbots to other areas, transforming their customer engagement while achieving substantial cost savings.

JAGADIRI

Fitriah Betan

Head of Customer Experience