Case Study: GoTo Financial achieves 7 million monthly calls and 40% cost reduction with WIZ.AI Talkbot

How GoTo Financial Achieved 7 Million Monthly Calls and 40% Cost Reduction with AI Agents

GoTo Financial, a leading digital financial ecosystem in Southeast Asia, faced challenges with its manual debt collection process, including high operational costs, low customer penetration rates, and inefficient resource allocation. They partnered with vendor WIZ.AI to implement its AI Talkbot solution to address these issues.

The WIZ.AI Talkbot solution automated customer interactions, providing scalability and near 24/7 uptime. This implementation resulted in GoTo Financial achieving a volume of 7 million calls per month while reducing operational costs by 40%. The reliability of the WIZ.AI system allowed the company to enhance its customer engagement and focus on strategic growth initiatives.

GoTo Financial

Simon Hung

Head of Collections