Wix Answers

Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. Driven by self-service and intuitive UI, the agent’s time is spent only on what’s actually needed: delivering spot-on answers and increasing customer satisfaction. All support channels working together to give insight into the most common customer pain points to build a better product and guarantee customer retention.

Case Studies

Showing 13 Wix Answers Customer Success Stories

search button

How Artmajeur grew their business through efficient customer support

Artmajeur logo

How Customily used Answers to accelerate their first response time by 40%

Customily logo

How Faster Law creates a seamless support experience with a small team

FasterLaw logo

How fitDegree increased efficiency while keeping their customer connection

fitDEGREE logo

How Fiverr enables its users to succeed on their platform with the Answers knowledge base

Fiverr logo

How Getty Images transformed its self-service solution in over 10 languages

Getty Images logo

How Guesty achieved 60% one-touch resolution by consolidating all support channels

Guesty logo

How Lingopie halved response time without compromising on handheld support

Lingopie logo

How MyHeritage achieved a 97% self-service success rate with an all-in-one platform

MyHeritage logo

How Regiondo used Answers to grow their self-service engagement by 60%

Regiondo logo

How Answers enables Viber to meet a 20 minute SLA while handling over 3,500 tickets a day

Viber logo

How Wonderbly increased ticket response speed by 15% with an intuitive platform

Wonderbly logo

How Yotpo increased its CSAT and improved team efficiency

Yotpo logo

No matching case studies

Usersnap

14 Case Studies

Apollo

13 Case Studies

Agorify

4 Case Studies