Case Study: JLL streamlines permitting and gains real-time visibility with Pulley

How JLL Leveled Up a Video Game Developer’s Office with Pulley

The customer, Jones Lang LaSalle (JLL), a global real estate services firm, faced significant challenges with the complex and outdated permitting process for commercial construction projects. Relying on emails, spreadsheets, and phone calls led to delays, poor visibility, and frustration. This complexity diverted JLL’s focus from its core mission of constructing exceptional client spaces. A senior project manager sought a solution from the vendor, Pulley, to bring innovation to this difficult aspect of project management.

Pulley provided a combined software and local permitting service solution. Their platform offered detailed permit planning, automated task assignment, and real-time status tracking, creating a transparent one-stop-shop for all stakeholders. This resulted in JLL achieving an unprecedented outcome of zero city comments on its first project with Pulley, saving an estimated $2,000 and six weeks in potential delays. The solution provided tangible time and cost savings, gave the team peace of mind, and became a valuable service differentiator for JLL.

JLL

Amelia Stuerzenberger

Senior Project Manager