Case Study: RPM Living improves resident coffee service reliability with SipWithMe by WithMe, Inc.

RPM Living boosts resident coffee reliability with WithMe and 1,470 cups dispensed

RPM Living, the management company for the Aspen at Mercer Crossing apartment community in Texas, faced a significant challenge with an unreliable coffee amenity. The existing branded machine experienced frequent and prolonged breakdowns, which frustrated residents and created a constant operational strain for the on-site staff. This eroded trust and negatively impacted the resident experience. To solve this, RPM Living partnered with WithMe, Inc. to implement its SipWithMe self-serve coffee service.

WithMe, Inc. installed its SipWithMe solution, a reliable and user-friendly coffee machine that required minimal oversight from staff. The results were immediate and positive: resident complaints vanished, operational stability improved, and the lobby became a confident, welcoming space. The solution had a measurable impact, dispensing 1,470 cups to 110 unique users and achieving an 8.7 resident satisfaction score. WithMe, Inc. successfully transformed the coffee amenity from a source of frustration into a valuable asset that enhanced the community's daily routine.

RPM Living