Case Study: Hostaway boosts productivity and unifies customer knowledge with Realm

Hostaway - Customer Case Study

Hostaway, a fully remote AI-powered vacation rental software platform, faced the challenge of having its critical knowledge scattered across dozens of different tools. This made it difficult and time-consuming for teams to get a complete picture of customer health, as they had to manually search through various systems. They also needed a secure AI solution that could unify this information without the risks of public large language models (LLMs). They turned to Realm for a solution.

By implementing Realm, Hostaway gained a secure, AI-driven platform that unified its scattered knowledge from sources like Salesforce, Zendesk, and Slack. The solution provided factual, context-aware insights and was rapidly adopted company-wide. The results were significant, with Realm making specific tasks 50% faster and achieving an 80% consistent usage rate across the company, transforming productivity and enabling smarter customer intelligence.

Hostaway

Ken Weary

Chief Operating Officer