Case Study: Sympa cuts RFP processing times to a tenth with Realm

Sympa - Customer Case Study

Sympa, a technology company providing a cloud-based HRIS platform, faced a significant bottleneck to their growth as a surge in RFP volume overwhelmed their presales team. They lacked a reliable knowledge source and the right tools, making the process of choosing opportunities and manually filling responses slow and time-consuming. This vendor, Realm, was deployed to address this challenge.

Realm implemented a dynamic solution by connecting directly to Sympa's tools to automatically index company knowledge, creating an intelligent and always up-to-date base for automating responses. The results were substantial: Realm automated 50-70% of RFP responses and cut processing times to a tenth of what they were. This also reduced subject matter expert involvement in the process by 40%, freeing up valuable resources across the organization.

Sympa

Jani Asikanius

CRO