Case Study: Capezio reduces WISMO calls and boosts ROI with WISMOlabs

Capezio cuts WISMO calls 90% with WISMOlabs

The customer, Capezio, was facing a significant challenge with a high volume of "where is my order" (WISMO) calls, receiving 20 to 25 daily from frustrated customers. To address this, they implemented the WISMOlabs system, an intelligent post-purchase communication platform.

The WISMOlabs solution provided shipment visibility, proactive communication, and self-service tracking. This dramatically reduced WISMO calls by 90%, from 20-25 per day to just 0-2. The implementation by WISMOlabs also delivered a 15x return on investment, turning their portal into a profit center and creating more loyal customers.

Capezio