Case Study: World Exchange achieves operational efficiency and growth with WiseTech Global's CargoWise One

World Exchange - Customer Case Study

World Exchange is a family-run customs brokerage and logistics firm (founded 1996) known for deep experience handling complex clearances. Facing a leadership transition from founder Frank Gomez to his son David, the company was held back by outdated systems and reluctance to adopt electronic data interchange and modern platforms, which limited efficiency and growth.

They implemented CargoWise One with help from a WiseService Partner and eLearning, automating processes and reducing menial work while delivering a smooth go-live. The change improved operational capability and support, enabled the team to compete with major carriers, and opened new growth opportunities—including a consulting arm—while restoring confidence across the business.

World Exchange

David Gomez

President and Chief Executive Officer