Case Study: M.E. Dey achieves enhanced customer service and streamlined operations with WiseTech Global

M.E. Dey - Customer Case Study

M.E. Dey is a family‑owned freight forwarder founded in 1907 that has built its reputation on personalized customer service, skilled staff and long-standing broker partnerships. As customers became more mobile and competitors invested in data systems, the mid‑sized company struggled to provide 24/7 real‑time access and was sometimes perceived as too small to handle complex, large shipments.

To address this, M.E. Dey implemented a single global customer database on the CargoWise ediEnterprise platform. The affordable, sophisticated system streamlined internal processes, enabled real‑time customer interactivity while preserving a single point of contact, and strengthened staff efficiency—helping the company maintain its service standards, compete with larger providers and win more complex business.

M.E. Dey

Robert Gardenier

President, M.E. Dey