Case Study: Mainfreight achieves global operational efficiency with WiseTech Global's CargoWise (ediEnterprise)

Mainfreight - Customer Case Study

Mainfreight is a global logistics provider that has grown from a single-truck company into an international operator by fostering a “ready, fire, aim” culture focused on delivery, reinvention and people. As it expanded across the US, China, Europe, Australia and New Zealand, the company faced the challenge of scaling operations while keeping processes efficient, empowering branch staff, reducing duplicate data entry and maintaining consistent, high-quality customer service worldwide.

Mainfreight standardized on ediEnterprise from CargoWise as a single global database and reinforced that with cross-training, a non‑hierarchical promote‑from‑within approach, monthly improvement meetings, quality boards and regular internal audits. The result: branches share one data file instead of re-keying information, enabling faster export/import declarations, better benchmarking and access to customer data, more empowered staff and measurable improvements in on-time, damage-free deliveries and continuous operational improvement.

Mainfreight

Robert Cotter

Business Solution and Process Manager, Mainfreight