Case Study: CrossDock achieves streamlined operations and increased customer value with WiseTech Global's CargoWise One

CrossDock - Customer Case Study

CrossDock, a Mexico-based logistics provider founded in 2005 by Rafael Saldaña, grew from a one-person operation into a full-service partner for major retailers by embedding values of passion, honesty and efficiency across the team. As the business diversified its services—order management, storage, routing and value-added logistics—it struggled with manual quoting and fragmented systems (Excel/Word/email), limiting efficiency and the ability to deliver consistent, higher-value customer service.

CrossDock implemented CargoWise One to unify commercial, operations, pricing and admin functions, replacing manual processes with integrated workflows, secure invoicing and one-click access to information. The platform freed staff from routine tasks, improved communication across teams, enabled proactive issue resolution, and delivered faster, more reliable service—raising efficiency and customer value while supporting continued growth.

CrossDock

Rafael Saldana

Owner & Founder