Case Study: Cancer Support Community achieves streamlined communication and centralized training with Wisetail

Wisetail Enables Healthcare Nonprofit to Support Employees, Affiliates, Patients & Volunteers

Cancer Support Community (CSC) is a large, global nonprofit that supports people with cancer and their families through a network of affiliates, partners and programs. CSC was struggling with fragmented communication and information—relying on emails, calls, webinars and infrequent meetings—so vital documents, training and best practices were scattered, outdated or hard to find, leading to repeated requests, inconsistent messaging and disconnection across time zones.

CSC implemented Wisetail’s customizable LMS/LXP Community Hub as a branded intranet and “one source of truth,” centralizing policies, templates, training, discussion boards and peer profiles. Affiliates now self‑serve resources, collaborate on best practices and complete on‑demand training; the result is faster responses, streamlined onboarding and compliance tracking, stronger affiliate-to-affiliate community and more consistent, higher-quality care for patients.

Cancer Support Community

Sally Werner

Senior Vice President