Case Study: Honest-1 Auto achieves centralized, modernized training and streamlined onboarding with Wisetail

Honest-1 Auto - Customer Case Study

Honest-1 Auto, a franchised auto care network, faced the challenge of delivering consistent, practical training and coaching to franchisees and its own operations team so new owners could succeed and staff could grow. Vice President of Operations Braden Poole emphasized the need to keep resources fresh and modern, provide meaningful onboarding, and incorporate practice-based learning so adults gain confidence in real-world tasks.

The company implemented an integrated learning strategy—combining pre-work, instructor-led training, role-playing exercises, and a consolidated LMS called The Lift—while partnering with vendors to add targeted content and building positional learning plans. The result is streamlined access to archived and current training, stronger on-the-job coaching, improved learner confidence, and clearer development paths for both franchisees and operations staff.

Honest-1 Auto

Braden Poole

Vice President of Operations