Case Study: Fairfield Residential boosts mobile workforce training and community engagement with Wisetail LMS

Fairfield Residential - Customer Case Study

Fairfield Residential, a national property management company, faced the challenge of providing consistent and engaging training to its large, mobile workforce of 1,800 associates spread across approximately 200 properties. They needed to move beyond traditional learning methods to meet regulatory requirements and the needs of a modern, on-the-go team. To address this, they partnered with the vendor Wisetail for a customized Learning Management System (LMS).

Wisetail provided a highly flexible and customizable LMS solution that empowered employees to design their own learning paths. The platform featured innovative, mobile-friendly content like podcasts and bite-sized videos, and fostered a strong sense of community through social features and user-generated content, with about 50-100 uploads per month. This resulted in a training program where 60% of the material is customizable for the learner. The solution also ensured robust reporting for the remaining 40% of mandatory training, which was crucial for meeting strict federal and state regulatory requirements.

Fairfield Residential

Mona Vogele

National Director of Organizational Engagement