Case Study: a U.S. online fashion and accessories retailer accelerates refunds and returns with WiserBrand's AI Refund and Return Agent

U.S. Online Fashion and Accessories Retailer resolves 48% of refund tickets automatically with WiserBrand

A U.S. online fashion and accessories retailer was facing a manual and time-consuming process for handling frequent refund and return requests. This repetitive work was creating a support backlog and taking agents away from higher-value customer issues. The retailer engaged WiserBrand to implement an AI automation solution to address this challenge.

WiserBrand designed an AI refund and return agent that automatically classifies requests, checks them against the company's policy, and completes eligible low-risk actions. This solution implemented by WiserBrand resolved 48% of refund tickets automatically, reduced the support backlog by 37%, and led to a 42% faster resolution time on cases, allowing support agents to focus on more complex tasks.