Case Study: a US-based transportation company achieves real-time rate confirmation processing with WiserBrand

a US-based transportation company cuts data-entry errors by 80% with WiserBrand

The customer, a US-based transportation company, faced a significant scaling challenge as its dispatchers manually processed high volumes of rate confirmations from brokers. This labor-intensive data entry process was prone to errors, caused billing delays, and left finance and operations teams without real-time visibility into load margins. WiserBrand was engaged to implement an AI automation solution to address these inefficiencies.

WiserBrand developed and integrated an AI agent to automate the entire rate confirmation workflow. The solution autonomously extracts data from unstructured documents, validates it, and inputs it directly into the client's system. This implementation by WiserBrand resulted in an 80% reduction in data-entry errors, instant processing of confirmations, and saved several person-days per month, while providing real-time visibility into loads and margins.