Case Study: Ruby Slipper Restaurant Group reduces host manual work with Wisely List Assist

Ruby Slipper reduces manual host texts by 27% with Wisely

The Ruby Slipper Restaurant Group, operator of Ruby Slipper Café and Ruby Sunshine, faced a challenge with long wait times and a cluttered waitlist at its busy restaurants. The manual process of managing no-shows and texting guests was detracting from the host team's ability to focus on the guest experience. They turned to Wisely and its Wisely Host service to find a solution.

Wisely implemented its List Assist feature to automate waitlist management. The solution automatically removed no-shows and sent customizable reminder texts, which was powered by a SmartQuote algorithm to improve wait time accuracy. As a result, Ruby Slipper saw a 27% reduction in manually sent texts, a 6% increase in wait quote accuracy, and saved 17 minutes for hosts during the busiest part of their shift.

Ruby Slipper Restaurant Group