Case Study: Flormar achieves record NPS and flawless customer experience with Wiseback

Flormar Breaking Records with NPS Score and Flawless Customer Experience

Flormar, a beauty retailer with 136 stores across Turkey, sought to enhance its in-store customer experience and measurement. The company partnered with the vendor Wiseback to address this challenge, commencing a customer experience management project in 2019.

By implementing Wiseback's solution and expanding it to include all store managers, Flormar achieved record-breaking success. The vendor's program enabled the company to reach its all-time best Net Promoter Score (NPS) by 2023, demonstrating a significant improvement in customer loyalty and a flawless experience.

Flormar

Tuğba Çise Sucularlı

CRM Manager