Case Study: Owens Group improves driver satisfaction and compliance management with Wise

Owens Group improves driver satisfaction across 1,000 staff with Wise

Owens Group, a leading UK-based family-owned transport, warehousing, and distribution company, faced significant challenges with driver dissatisfaction and poor service from their previous provider. Drivers consistently complained about unanswered VAT queries and a lack of a dedicated contact, leading to unresolved issues. This prompted them to seek a new solution from Wise's workforce platform.

Wise implemented a solution by assigning a dedicated account manager, Zac Cummings, to provide a consistent point of contact and host informative meetings. The Wise platform also streamlined the management of onboarding and compliance documents. As a result, driver complaints were eliminated and replaced with overwhelmingly positive feedback. The partnership also saved significant time for the compliance team in handling necessary documentation.

Owens Group