Case Study: Owens Group improves driver experience and compliance management with Wise

Owens Group - Customer Case Study

Owens Group, a leading UK-based family-owned transport, warehousing, and distribution company, faced significant challenges with its previous service provider. Drivers constantly complained about poor service, particularly regarding unresolved VAT-related queries. The lack of a dedicated contact led to inconsistent handling of issues, which were frequently escalated but never resolved, creating a major pain point for the business.

To address this, Wise Limited provided a dedicated account manager who became a consistent and helpful point of contact for all drivers and team members. The Wise platform also streamlined the management of onboarding and compliance documents. The solution led to overwhelmingly positive feedback from drivers and eliminated the need for escalated complaints. Additionally, the efficiency of the Wise compliance team resulted in significant time savings for the Owens Group management.

Owens Group

Darren Mayers

General Manager