Case Study: GetSwift reclaims 90% of DSAR fulfillment time with WireWheel

GetSwift Slashes DSAR Fulfillment Time With WireWheel

GetSwift, a fast-growing SaaS provider for last‑mile delivery, was being inundated with Data Subject Access Requests (DSARs) and couldn’t reliably verify requestors, risking disclosure of sensitive customer data and proprietary data taxonomy. After evaluating multiple vendors, GetSwift selected WireWheel and its DSAR automation solution, including a branded Trust Center and identity‑verification workflow, to address these gaps.

WireWheel implemented a Trust Center with residency‑based submission paths and multi‑factor identity verification (email confirmation plus photo ID and additional identifiers), blocking fraudulent requests and simplifying data matching. As a result, WireWheel helped GetSwift cut DSARs to fulfill by 50%, reclaim 90% of the time previously spent per request, reduce need for managerial escalations, and shorten fulfillment from a day to a small fraction of that time.

GetSwift

Rob Bardunias

Chief Operating Officer