Case Study: Academy of Art University achieves faster DSAR compliance with WireWheel

Academy of Art University - Customer Case Study

Academy of Art University, the largest private art and design university in the United States, needed a better way to manage student and prospective student data requests. Its manual email-based process was cumbersome, data lived across multiple systems like Salesforce and Pardot, and deletion requests were especially risky because data could repopulate if removed in the wrong order. The university partnered with WireWheel to replace this process with a more secure, organized DSAR workflow.

With WireWheel’s privacy center and automated request management, Academy of Art University streamlined DSAR intake, requestor verification, notifications, and conditional workflows to ensure tasks were completed in the correct order. The result was a central place for privacy requests and audit readiness, plus a much faster turnaround time: DSARs are now completed in 10 days, well ahead of the 45-day CCPA requirement.

Academy of Art University