Case Study: Telge Energi boosts customer loyalty and CX with Wiraya

How Telge Energi continuously work with their customer loyalty

Telge Energi, an electricity company, sought to improve customer loyalty and strengthen relationships throughout the customer lifecycle. To address this challenge, they partnered with the vendor Wiraya to implement targeted communication flows.

Wiraya's solution involved creating and managing automated communication for critical customer moments, such as onboarding, contract renewal, and information collection. Using a platform that employed voice calls and SMS, Wiraya handled the entire process from copywriting to technical configuration. This partnership delivered significant results for Telge Energi, including a 98% reach for welcome calls, a 28% action rate on contract renewals, and a 43% conversion rate to e-invoices, all while reducing costs and improving the customer experience.

Telge Energi

Linnea Parde

Customer & Sales Coordinator