Wiraya
13 Case Studies
Case Study: MSX International improves customer support efficiency with Wiraya video calling
A Wiraya Case Study
How MSX International uses Wiraya’s video calling solution to connect with customers and improve customer experience
MSX International, a partner to leading automotive brands, sought to improve its customer support efficiency and experience. They partnered with vendor Wiraya to implement its video calling solution to act as a visual aid during customer calls.
Wiraya's solution allows agents to send an SMS link to customers, launching a video session that enables agents to see the issue and provide direct guidance. This implementation by Wiraya led to a shorter average handling time, a decrease in errand resubmissions, and an overall improvement in efficiency and customer experience for MSX International.
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MSX International
Yashar Maleky
Nordic Platform Manager