Case Study: DNB achieves 77% more paid invoices with Wiraya

How DNB Finance increased the number of paid invoices by 77%

DNB, a leading Nordic banking and finance company, faced the challenge of customers failing to pay invoices on time, leading to credit losses and customer dissatisfaction. Their traditional postal reminders were not producing the desired outcomes. To address this, DNB partnered with vendor Wiraya to utilize its personalized mobile communication service for engaging customers who had missed payments.

The solution from Wiraya involved setting up an automated communication flow that combined personalized voice and text messages to create an interactive reminder. This service-oriented approach made it easy for customers to act, with the goal of improving the payment process for overdue invoices. The results were significant: the new reminders reached over 90% of the target audience, and DNB saw a 77% increase in paid invoices compared to the control group that only received postal reminders.

DNB

Johan Ernow

Head of Debt Collection