Case Study: World’s Leading Communications Services Provider achieves 63% reduction in order rework with Wipro

World’s Leading Communications Services Provider - Customer Case Study

The World’s Leading Communications Services Provider, a UK-based telecom company serving customers in over 170 countries, was struggling with high volumes of unclean orders, low straight-through processing rates, and long order-to-cash cycle times. Wipro was brought in to help improve revenue control and order fulfillment efficiency, using process improvement and workflow management services to address these operational challenges.

Wipro automated and error-proofed the workflow, performed root cause analysis on failed orders, cross-trained staff into a flex pool, and combined teams into a common workforce to smooth demand fulfilment. As a result, Wipro helped achieve a 63% reduction in order rework, cutting it from 40% to less than 15%, and improved average lead time by 70%, reducing delayed orders from 23 days to 7 days.