Case Study: Australia’s Big Four Bank achieves zero critical incidents with Wipro Identity and Access Management services

Wipro’s identity and access management services result in Zero Critical incidents for one of Australia's Big Four banks

Australia’s Big Four Bank needed a best-in-class Identity and Access Management (IDAM) solution that could support 4.5 million customers, 50,000 staff, and 24/7 operations across heterogeneous environments. The bank turned to Wipro for IDAM services to strengthen security, manage access across internal and external users, and maintain trust in a highly regulated banking environment.

Wipro implemented a holistic IDAM support model, taking over knowledge acquisition, service documentation, incident and change management, proactive monitoring, automation, and data migration for more than 3.5 million customers. As a result, Wipro helped deliver 99.99% uptime, zero critical incidents for over three years, and a major reduction in tickets from 5,000 to 1,700 in a year, while also identifying 30+ product defects for remediation.