Case Study: a telecom communication service provider achieves operational savings with Wipro master data management

Wipro is delivering the back office transformation across multiple operating countries through a multi-domain MDM implementation for a Telecom major in Africa and Middle-East

A telecom communication service provider in Africa and the Middle East was facing significant cost pressures from market competition and rising operational expenses. These challenges were exacerbated by inconsistent and incorrect master data, which led to an inability to secure supplier discounts, fraudulent vendors, and uncontrolled spending. To address this, the provider engaged Wipro to implement a back-office transformation program.

Wipro delivered a multi-domain Master Data Management (MDM) solution as part of a broader initiative that included ERP implementation and setting up a shared service center. This effort standardized operations across 18 countries. The results provided by Wipro included 3-5% savings in CAPEX, a 40% reduction in procurement lead times, and a significant decrease in month-end closing time, achieving strategic cost-savings across the enterprise.