Case Study: Leading US Based Pharmaceutical Company achieves 65% reduction in operational costs and faster processing timelines with Wipro

Wipro helps leading US based Pharmaceutical Company achieve significant reduction in operational costs and processing timelines

Leading US Based Pharmaceutical Company, one of the top 5 global pharmaceutical firms operating across APAC, EU, and the US, needed end-to-end case management for timely regulatory submissions. Delays in submitting serious and non-serious cases had led to compliance risks, audit findings, and business impact, while case quality was below the required 95% threshold.

Wipro delivered end-to-end case management services, introducing standardized operating procedures, a centralized process, online quality checklists, and tighter SLA-driven workflows. As a result, Wipro helped achieve 100% on-time submission, over 98.75% case quality, and 98.79% document acceptance by health authorities, while reducing overall operational costs by around 65% and improving efficiency, scalability, and compliance.