Case Study: a leading power equipment OEM boosts service revenue with Wipro's installed base analytics solution

Wipro helped a power equipment OEM generate service revenue leads from their fragmented installed base in multiple geographies

Wipro partnered with a leading power equipment OEM based in Europe that was struggling with a fragmented and poorly tracked global installed base of equipment. The client lacked visibility into its assets, with only a tiny fraction generating service revenue, causing them to miss significant opportunities for upgrades, maintenance contracts, and modernization. They sought to double their service revenue within three years.

Wipro implemented a solution by creating a global installed base repository, consolidating data from numerous legacy systems and ERPs. They used a predictive analytics model to help the client develop and prioritize new, targeted service offers. This outcome-based project resulted in Wipro enriching data for one million assets and creating a unified repository from 32 countries within nine months, directly enabling new service revenue opportunities.