Case Study: a leading manufacturer and supplier of printing and imaging solutions boosts application reliability with Wipro

Wipro helped a leading manufacturer and supplier of printing and imaging solutions increase reliability of its set of critical applications

The client, a leading manufacturer and supplier of printing and imaging solutions, faced challenges with the reliability of its critical production planning applications, which were causing system instabilities and delays. To address this, they engaged vendor Wipro to enhance these systems and increase their overall reliability.

Wipro redesigned and re-architected the client's data applications, implementing performance tuning, proactive problem management, and automation. This solution led to a 100% reduction in planning delays, a 50% reduction in service request backlog, and a 96% positive customer satisfaction score. The engagement delivered significant operational excellence for the client.