Case Study: a UK-based leading life and pensions provider achieves 20% operational expenditure reduction with Wipro

UK-Based Leading Life and Pension Provider - Customer Case Study

A UK-based leading life and pension provider faced escalating IT support costs, loss of organizational knowledge, and siloed application support teams. This constrained consolidation efforts and lowered service levels. To address this, the client engaged Wipro for its Application Maintenance Services (AMS) to increase operational efficiency and reduce costs.

Wipro implemented its AMS solution using an offshore model, an ITIL framework, and custom knowledge management tools. The solution consolidated support teams and introduced cross-training. This led to a 20% reduction in operational expenditure and a 98% reduction in backlog incidents. Wipro also delivered drastic improvements in resolution times and rates, providing the client with dramatically improved service level predictability and operational excellence.