Case Study: a leading telecom infrastructure company in the UK achieves 18.75% higher billing accuracy with Wipro's Continuous Improvement Framework

Telco Leverages Framework to Improve Billing Accuracy

A leading telecom infrastructure company in the UK faced challenges with billing accuracy, which was at 80% against a 90% target, leading to revenue leakage and customer disputes. To address this, they partnered with Wipro to implement a Continuous Improvement Framework to improve their pre-billing validation process and optimize resource allocation.

Wipro's solution involved process simplification, automation, and robotics, including RPA, to create a more efficient and accurate validation process. The implementation resulted in an 18.75% increase in billing accuracy, a 90% reduction in disputes, and a 16% reduction in full-time employee spend. Critically, Wipro helped the client plug a revenue leakage of GBP 1.3 million and achieve a consistent quality score of 99%.