Case Study: Global Construction Equipment Manufacturer achieves reduced downtime and higher service revenue with Wipro

Revving up revenue and reducing downtime for manufacturing company

Global Construction Equipment Manufacturer, a heavy equipment maker with operations in Asia and annual revenue of about $4 billion, needed to improve asset traceability and warranty management as its business grew. The company wanted a way to provide real-time equipment visibility, better understand machine health and operating conditions, and maximize uptime while maintaining strong end-customer satisfaction. Wipro and its IoT solution were brought in to help create that platform.

Wipro implemented a cloud-based IoT solution that captured and shared live data on equipment health, usage, performance, and security, with geo- and time-fencing for synchronized tracking. The solution also supported predictive maintenance, wear-and-tear forecasting, warranty fraud detection, dealer performance analysis, and spare-parts inventory management. As a result, the customer reduced service operations costs by 10% to 15%, improved end-owner retention and loyalty by 10% to 12%, increased service revenue by 15%, and achieved a 5% margin improvement over five years.