Case Study: a leading IT storage solutions provider achieves 35% fewer support calls with Wipro's tech documentation solution

Reimagining Tech Documentation with a Holistic Approach

A leading IT storage solutions provider faced the challenge of modernizing its technical documentation to meet evolving user needs. The Fortune 500 company required a partner to manage content end-to-end, aiming to reduce content overload and deliver accurate, on-demand information across various devices to improve product usability and decrease support calls. They engaged Wipro to address this challenge.

Wipro implemented a holistic solution, building a dedicated team of specialists to manage the entire content lifecycle, from writing and illustrating to editing and publishing. A key part of their approach was the design of a Single-Sourcing solution, which streamlined content management. This resulted in a 20% yearly increase in content reuse and a 35% reduction in support calls. Wipro's editing standards and graphic guidelines were also adopted as the client's new global standard for all future documentation.