Case Study: a leading communication infrastructure provider achieves faster order management and £1.4 million cost savings with Wipro RPA

One of UK’s Leading Communication Infrastructure Provider - Customer Case Study

The client, a leading UK communication infrastructure provider, faced challenges with its unstructured and inefficient order management system, which built costs and delayed order deliveries in a highly competitive telecommunications market. To reposition as a customer-centric organization, they partnered with Wipro to transform their back office processes through robotic process automation (RPA).

Wipro implemented an RPA solution that involved a feasibility study, process identification, and standardization to migrate back office tasks to robotic systems. This deployment enabled the client to realize approximately 300 hours in early revenue and achieve a cost reduction of about £1.4 million. Additionally, Wipro's solution eliminated a significant reputational risk and reduced costs for paying compensation from $31,000 to zero.