Case Study: Omni-Channel improves order fulfilment with Wipro

Omni-Channel - Customer Case Study

The customer, Omni-Channel, is not a specific company but a generic descriptor for retailers facing challenges in integrated order fulfilment. These challenges included managing global complexity, outdated order management systems, and inefficient distribution and warehousing. The vendor, Wipro, provided strategic consulting and technology services to address these roadblocks.

Wipro's solution involved advising on a 'think global, act local' strategy and implementing an integrated order management system. This provided retailers with full visibility of orders and stock across channels, enabled automated product allocation, and streamlined distribution. The results included achieving economies of scale, significant savings in content creation, and the delivery of a consistent consumer brand experience.