Case Study: Northern Gas Networks improves customer satisfaction with Wipro IT transformation

Northern Gas Networks - Customer Case Study

Northern Gas Networks, a gas utility in the North of England, faced the challenge of bringing its IT services in-house and replacing its field engineering technology. They partnered with Wipro to refresh ruggedized laptops, establish new mobile infrastructure, and implement a comprehensive asset management solution, all within a demanding timeframe to avoid costly penalties.

Wipro implemented a solution that included Panasonic Toughbooks, a real-time asset management system, a resilient private VPN, and a Computrace security solution. By managing multiple vendors and upgrading the network from GPRS to 3G, Wipro completed the project ahead of schedule. This successful IT transformation allowed Northern Gas Networks to manage its assets more effectively and greatly improved customer satisfaction.

Northern Gas Networks

Matthew Little

Northern Gas Networks