Case Study: Morrisons achieves operational excellence and £170m annual benefits with Wipro

Morrisons - Customer Case Study

Morrisons, the UK's fourth largest food retailer, faced the challenge of transforming its dated and unscalable IT infrastructure to support future growth and new strategic initiatives like e-commerce. To achieve this, they initiated a major £310 million transformation program and partnered with Wipro for its retail industry expertise and Oracle knowledge to manage the complex system integration.

Wipro implemented a new Oracle-based platform, providing project management, custom software development, and testing. The solution was delivered using a blend of onshore, nearshore, and offshore resources without disrupting daily operations. The results were significant, including £7 million in first-year savings, a fully automated payroll system for 115,000 employees, reduced stock levels, and an enhanced customer experience with higher checkout throughput, putting the program on track to deliver £170 million in annual benefits.

Morrisons

Phil Goodwin

Morrisons Program Director