Case Study: a leading personal lines insurer in Ireland improves underwriting efficiency with Wipro

Leading Personal Lines Insurance in Ireland - Customer Case Study

The client, a leading personal lines insurer in Ireland, faced significant challenges with its outdated and inefficient policy administration system. Poor usability, slow product development, and exorbitant support costs compelled the company to seek a replacement. Wipro was engaged to develop a new, integrated core personal lines underwriting system to address these issues.

Wipro implemented an end-to-end Policy Administration System that integrated with 17 internal and external systems. The solution streamlined processes for all products and channels, enhanced user experience, and improved data integrity. The measurable outcome included the successful migration of 600,000 policies and 1.3 million customers, resulting in improved efficiency, better customer service, and significant cost savings for the client.