Case Study: a leading global financial services enterprise cuts IT costs and boosts productivity with Wipro

Leading Global Financial Services Enterprise - Customer Case Study

The client, a leading global financial services enterprise, faced the challenge of reducing its overall IT costs without compromising quality. To achieve this, the company sought a scalable and robust solution that could leverage global banking best practices and help it outsource non-core activities. Wipro seized this opportunity to provide the necessary technology expertise and experience.

Wipro implemented a comprehensive solution by acquiring and converting the client's captive IT organization into a dedicated business unit. This involved transitioning over 1,800 employees and setting up global delivery centers. The results were significant, including a 20-25% increase in productivity, a doubling of offshored work volume and value, and a reduction in both capital and manpower costs for the client. Wipro's managed services model, which utilized process excellence initiatives and a dedicated governance structure, successfully streamlined operations and consolidated the client's IT asset footprint.