Case Study: a leading European telecom operator achieves faster fixed-line service rollout with Wipro

Leading European Telecom Operator - Customer Case Study

The client, a leading European telecom operator, sought a strategic partner to explore new revenue streams by providing integrated wireline services for its enterprise customers. The operator faced a highly competitive market with low margins and needed to design a robust Network Operation Center to offer new managed services. They partnered with Wipro for an end-to-end solution.

Wipro delivered a comprehensive plan, design, build, and rollout of the client's new fixed line services. This included managing their existing infrastructure and creating new operational processes and self-service portals. The solution provided by Wipro resulted in operational expense savings, faster time to market through sales enablement, improved sales process efficiency, and higher customer satisfaction through proactive network monitoring and SLA management.