Case Study: a leading construction equipment OEM increases service revenue and cuts service costs with Wipro Looking Glass

Leading Construction Equipment OEM Company - Customer Case Study

A leading construction equipment OEM based in the UK faced a significant challenge as its dealers were losing service revenue to third-party providers. The company's traditional break-fix service model resulted in high equipment downtime and expensive inventory costs for spare parts. To address this, the OEM partnered with Wipro, which implemented its Looking Glass industrial internet platform to leverage machine data for a more proactive service approach.

Wipro's solution provided remote visibility into equipment performance, enabling the prediction of service needs. This initiative helped increase the OEM's service revenue and is expected to reduce service operations costs by 10-15%. Furthermore, end-customer retention and loyalty improved by 10-12%. Wipro managed the entire platform delivery and support for approximately 160,000 assets on a per-asset-per-month pricing model.