Case Study: Multinational Energy Management and Automation Solutions Providing Company achieves 35% higher field services utilization with Wipro

Largest European global corporation transforms its field services personnel efficiency across eight countries

A multinational energy management and automation solutions providing company faced a lack of visibility into short-, mid-, and long-term workload versus capacity across field services, making it difficult to run simulations, plan resources, and assess whether staffing could meet customer demand. The company also needed better support for operations, sales, and HR planning. Wipro was brought in to address these challenges using a cloud-based Anaplan solution.

Wipro implemented a cloud-based, in-memory Anaplan model integrated with Informatica Cloud to automate reporting, simulations, and data flows from Salesforce and the data warehouse. The solution delivered what-if analysis, capacity dashboards, and detailed workload views by territory, skill, and time period, with less than 1% maintenance effort. As a result, the customer achieved a 35% improvement in workload management and field services utilization, plus 100% automation and traceability across countries.