Case Study: Independent Health achieves CMS compliance and improved member experience with Wipro MPPP360

Independent Health streamlines Medicare Part D for 68,000 members with Wipro

Independent Health, a not-for-profit health plan provider, faced the challenge of achieving compliance with new Medicare Part D regulations from the Centers for Medicare & Medicaid Services (CMS) under a compressed timeline. The new Medicare Prescription Payment Plan (M3P) required significant operational changes, presenting contractual, reputational, and regulatory risks. To modernize its systems and ensure compliance, Independent Health partnered with Wipro to implement its MPPP360 solution.

Wipro implemented its MPPP360 solution in three agile phases to meet evolving CMS guidelines, integrating complex systems and ensuring seamless member communication. The results for Independent Health included a fully integrated, compliance-ready platform that enhanced the member experience for over 68,000 beneficiaries and significantly improved operational efficiency through automation. Wipro's solution also provided improved interoperability and positioned the customer for future regulatory readiness.

Independent Health