Case Study: Leading Global Biopharmaceutical Company achieves 30% cost reduction with Wipro

How a Leading Biopharma Company Optimized its Clinical Data Management Processes

Leading Global Biopharmaceutical Company, a global pharmaceutical organization with over 20,000 employees, needed help improving clinical data management across 170+ studies. It was struggling with data governance, stewardship, loading, and study oversight during start-up, conduct, and closeout, along with issues resolving study discrepancies and understanding product capabilities; Wipro supported the effort with clinical data and project URL management services.

Wipro implemented process streamlining, site and lab administration, core configuration management, user access support, reporting, testing, and analytics using systems such as Medidata Rave EDC. As a result, the company achieved about 30% lower operating costs, over 98% first-time resolution, 1,400+ RAVE/Inform queries resolved, and a 7–10% efficiency gain, with improved CSAT and governance.