Case Study: Largest Grocery Retailer Company achieves lower operational costs and greater agility with Wipro

How a large Australian retailer drove business agility through IT infrastructure transformation

One of the largest grocery retailers in Australia, a major supermarket chain with brick-and-mortar and online operations, was struggling with declining sales prices, shrinking trading returns, and an aging legacy infrastructure. The retailer needed help from Wipro to reduce operating costs, consolidate inventory, and improve its global delivery model while avoiding disruption during critical trading periods.

Wipro implemented a converged Vblock-based private cloud environment, along with managed services and cloud transformation through ServiceNXT and Cloud Operations Center support. The result was stronger uptime, faster speed to market, 0% downtime during upgrades, a 100% increase in service support efficiency, provisioning cut from weeks to hours, and a 25% savings in working hours.