Case Study: Global Claims Zurich improves claims recovery by 13% with Wipro RecoSure

Global Claims Zurich - Customer Case Study

The client, Global Claims Zurich, part of a top 5 global P&C insurer, sought to significantly improve its subrogation recovery yield from personal motor claims, which was suffering from substantial financial leakages. Wipro was commissioned to address this challenge using its RecoSure recovery solution, with the goal of implementing an advanced analytics program.

Wipro built an end-to-end subrogation prediction solution using advanced predictive analytics, which was developed and piloted within three months. The solution, leveraging Wipro's proprietary rules and insurance expertise, improved the decision accuracy for predicting recoveries to 86%. This enabled the identification of 13% potential leakages in the claims recovery operation, directly addressing the client's goal of maximizing recovery value.

Global Claims Zurich

Alessandra Catozzella

Claims Performance Manager