Case Study: Germany’s second largest mobile service provider achieves faster, higher-quality network planning with Wipro

Germany’s second largest mobile service provider plans networks with speed and scale

The client, Germany's second largest mobile service provider, needed to optimize its network planning processes to manage high volumes and improve speed and quality. Wipro was engaged to specifically improve the transport parameter planning function, which was struggling with piled-up demand and operating at sub-optimal speeds.

Wipro delivered a solution using consulting, automation, and process re-engineering, which included developing real-time dashboards for tracking. The vendor automated 40% of tasks, used offshoring to increase scale, and significantly improved key metrics. Wipro helped boost the number of projects delivered per person per sprint from 75 to 92 and increased error-free first-time delivery from 55% to 94%, ultimately strengthening the relationship and being awarded the next project phase.